“It wasn’t anything I had to think about." Holmes said. She said becoming part of the suit wasn’t a hard decision. Her representatives have asked the judge for immediate relief. "I am sympathetic with my clients and with low-income Missourians who need these benefits and who are going hungry without them."įor her part, Mary Holmes hopes the suit resolves quickly. "They have certain obligations under federal law and they’re not meeting those obligations," Holley said. Legal Services clients were at the heart of a suit last summer that ended in a unanimous supreme court decision that said the state had to implement the voter-approved Medicaid expansion.Īt the time, the governor’s office argued DSS didn’t have the money to implement the change, as the legislature refused to appropriate funds specifically for expansion. ![]() That is a stance courts have taken in response to suits like this one in the past. Regardless of its resources, Legal Services lawyer Katherine Holley asserts DSS has a responsibility to provide services to those eligible. "An increase in pay will not only allow FSD to be more competitive with similar positions at other agencies, but it could also help have a significant impact on employee morale and retention for our current team members who are committed to FSD and the families that we serve." It asserted that applicants for DSS job postings declined more than 70 percent between March of 2020 and October of 2021.Īccording to the statement, DSS hopes the recently approved increased pay plan for state employees will help with hiring and retention. Nevertheless, the same statement highlighted staffing difficulties the department has experienced. “We were looking at some statistics that DSS has shared and 50 percent of the people who have their SNAP applications rejected are rejected because they can’t complete an interview,” Holley said.Ī DSS statement provided to KBIA declined to comment on the pending litigation. According to Holley, DSS already had a history of dysfunction with their phone lines, but now more and more Missourians are ending up in Mary Holmes’s situation. Katherine Holley, a staff attorney with Legal Services of Eastern Missouri, which is representing the plaintiffs, said the phone interview process has become untenable. It alleges acting department director Robert Knodell is wrongfully denying Holmes, and others like her, social services for which they qualify. Holmes brought up her struggles when she went to apply for rental assistance, and now she’s the lead plaintiff in a lawsuit against DSS. ![]() She tried seven more times over the following week, before running out of pre-paid minutes. I had to fill out the application all over again, wait for a live representative, and there was 692 people in front of me.” “Someone called me in two days and I got on the phone, it was a live person at first when I got on the phone then it cut to the recording on. That's been the sticking point for the applicants in a new lawsuit. KBIA A physical form can be a starting point for applying for SNAP, but all applicants are required to complete an interview as well. She filled out a physical application at a social services office, where they told her she’d get a call for the interview. “You can’t get through to them," Holmes said. To get SNAP, applicants must complete an interview, which DSS recommends doing by phone. She was cut off after DSS sent recertification paperwork to an old address.īut she has been unable to make it past one crucial step. Holmes has been trying to get SNAP benefits for more than a month. She has debilitating cancer and chronic obstructive pulmonary disease, COPD.īecause of her disability, Holmes is unable to work, and she relies on social services including Medicaid and the Supplemental Nutritional Assistance Program (SNAP) - food stamps. ![]() Holmes lives in an affordable housing complex in North St. ![]() The lead plaintiff in the case is Mary Holmes, a 55-year-old St. Now, the department is facing a lawsuit, which alleges those delays are keeping eligible people from getting help. The Missouri Department of Social Services has drawn scrutiny over the years for long wait times on its many phone lines for state services. While an interview is required, it can also be scheduled in person. Correction: an earlier version of this story stated Supplemental Nutritional Assistance Program applicants are required to complete an interview over the phone.
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